Today and The Past Days

Posted on | May 18, 2005 |

It has been one of my hectic and longest days ever. It started of by having almost all the PCs in the office being infected with some sort of a malicious virus. It was really surprising to see all these PCs being infected, as for the fact for that I am currently using one of the most expensive and well known and respected AVs existing on the planet. I must yet admit that I was not very satisfied with it, as it’s server side administration tool has been having funny and unexpected errors. I have however, downloaded a trial of another AV, which from the installation minute had an error stating some missing .dll file - huh? and we havn’t started doing anything yet. Three weeks ago, I contacted the branch for this company in Dubai, and some lady told me that I will be contacted by 1) A sales person 2) A support person and 3) I will be send a working trial copy for my Windows SBS 2003 on a CD - none of this happened.

Two weeks ago, my weekend was totally ruined and screwed, as for some f***ed up tender. I had to cut it short, come back home, and start working on it. Surprisingly, the efforts this time were appreciated.
Practically, nothing special happened, except for some f*** ups.

Ah yes, our ISP has just hired a “Genius” in the name of “Sayed”.
It was around 9 pm and I noticed that the internet connection was really lagging and not as it should be. I called support and this was the conversation:
Sayed: “****** Coperate Sypport, Sayed Speaking”
Me: “Sayed this is JP from ***”
Sayed: “Are you a corperate customer?”
Me: “Why will I call if I’m not?”
Sayed: “Ok Mr. J***, how can I help you”
Me: “I can see that my connection until your premises is OK, after that it’s really lagging”
Sayed: “Just one second, let me check”
I go on hold, and after like waiting for 3 minutes, Sayed is back.
Sayed: “I can ping to your router without any problem”
Me: *Really holding myself from swearing or making unhuman noises* “I know that there is no problem between us, the problem is after you”
Sayed: “Just one second, let me check”
And history repeats itself. Wait, wait and wait.
Sayed: “Mr. J, can I have your number and call you later?”
Me: “You already have it on the system, just make sure you fix it before tomorrow”
I was on my home, when he called me, he said that he can see activity on 4 IPs. I was like, WTF?, none of this IPs are on!
I really had to drive back to the office, and after checking everything, I was sure that I was right and none of them were working, except the mail server IP.
I called our “Genius back”
Sayed: “****** Coperate Sypport, Sayed Speaking”
Me: “Sayed, I have only 1 IP that should show traffic”
Sayed: “No Sir, you have this IP and this IP …” (Something like 5, 6 IPs)
Me: “A7A” (It’s explicitely saying F*** in the Egyptian Slang, Spelled more like AHHA, with stressing on the ‘H’, making it sound more like ‘KH’)
Sayed: “Hold on please Sir”
New Voice: “Mr.J, long time no hear”
Me: “Who is this?”
New Voice: “Ayman”
Me: “Ayman, have mercy on me, am I that blind that I dunno which IPs have traffic on?”
Ayman: “Allow me to check Mr. J”
Ayman: “YOu only have 1 IP with traffic”
Me: “Thank you Ayman”
Ayman: “Anytime Mr. J, Sorry for the inconvenience”
Me: “It’s OK, GNight”

Sigghh, efficient technical support (My A$$)

Oh, and by the way, I am back.

Category: Personal

Comments

2 Responses to “Today and The Past Days”

Sarah
May 18th, 2005 @ 9:03 pm

Glad to See you are back :)

But, why are you still dead then??
k
May 19th, 2005 @ 11:15 pm

who the hell is JADE???

WHATEVER.